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FAQ – NeTA Accessible Tourism Network

1. What is the NeTA Project?

The NeTA Project – Accessible Tourism Network was launched in September 2024 with the aim of making tourism services of Tuscany more inclusive for those who encounter difficulties in accessing artistic and cultural heritage or visit the region for recreational and leisure purposes. Aeroporti Spa has chosen to support the creation of the Network through the consolidation of a network of third sector entities in order to promote accessible tourism by including it within its corporate social responsibility projects. This initiative is part of the assistance and support activities already offered by Toscana Aeroporti Spa to travelers arriving at its airports. The network is therefore proposed as a tool to facilitate social inclusion, offering a series of services targeted and tailored to the individual and family needs of those visiting Tuscany.

This initiative fits in consistently with the assistance and support activities already offered by Toscana Aeroporti Spa to travelers arriving at its airports.
The network is therefore proposed as a tool to facilitate social inclusion, offering a series of services targeted and tailored to the individual and family needs of those visiting Tuscany.

2. What services does the NeTA Project offer?

a) Services for families with minors

  • Thematic tours and fun and educational activities: Educational tours dedicated to families with minor to visit Florence.

b) Services for families or individuals with mobility impairments

  • Health Care: Medical and nursing support.
  • Health Monitoring: Constant monitoring of health conditions.

c) Home and facility-based health services

  • Check-ups: Diagnostic examinations to assess general health status.
  • Socio-Health Services: Personalized assistance for socio-health needs.
  • Advanced Diagnostics: Medical examinations for diagnosis and treatment.

3. How can I book a check-up?

You can book a check-up by contacting our customer service department at +39 371 3624537 or by visiting our website.

4. What are the contact center hours?

Service available from Monday to Friday from 09:00 to 13:00 and from 14:00 to 17:00.

5. What professionals are available at NeTA?

Our team includes physicians, psychologists, nurses, physical therapists, social workers, caregivers, educators, and many others.

6. Is it necessary to have a prescription to access diagnostic services?

A prescription is required for some diagnostic tests. Contact our customer service department for more details specific to your case.

7. How can I pay for NeTA Project services?

We accept payment by credit card and bank transfer.

8. What should I bring with me on the day of the appointment?

Bring an ID, passport and, if necessary, a prescription. It is also helpful to have with you a list of the medications you are taking, if possible already translated into Italian, otherwise we will take care of it.

9. Does the NeTA Project offer telemedicine services?

Yes, we offer telemedicine services for remote consultation and monitoring. You can book a virtual appointment through our website.

10. How are patients' personal data handled?

Patients’ personal data are handled in accordance with current privacy regulations and are used only for medical and administrative purposes.

11. Who can I contact for further information?

For more information, you can contact our customer service department at +39 371 3624537 or send an email to info@netatuscany.org.